Privacy Policy

Last Updated: June 15, 2026

Introduction

This Privacy Policy explains how reed-mongoose collects, uses, stores, and protects your personal information when you use our website or services. We are committed to protecting your privacy and handling your data in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

Fill out contact forms or service request forms on our website
Communicate with us via email
Engage our services for financial consultations
Subscribe to our communications

This information may include your name, email address, and details about your inquiry or financial situation.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and service requests
To provide financial guidance services you have requested
To communicate with you about appointments and consultations
To improve our website and services
To comply with legal obligations
To protect against fraud and unauthorized access

Legal Basis for Processing

We process your personal data based on:

Consent: When you provide explicit consent for specific processing activities
Contract: When processing is necessary to fulfill our service agreement with you
Legitimate Interests: When we have legitimate business reasons that do not override your rights
Legal Obligation: When required by law

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

With service providers who assist in operating our website or conducting our business, under strict confidentiality agreements
When required by law or to respond to legal processes
To protect our rights, property, or safety, or that of others
With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial consultation records are typically retained for seven years in accordance with professional standards and regulatory requirements.

Your Rights

Under UK data protection law, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Request limitation of how we use your data
Right to Data Portability: Request transfer of your data to another organization
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

reed-mongoose
Queen Square
Bristol BS1 4JQ
United Kingdom
Email: [email protected]

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk